Read about Lucas’ career path

• What’s your favourite thing about your job?

  I love creating memorable experiences for guests. Most of our guests are having a great time and I get to be around that, seeing the smiles on their faces and knowing that I’ve helped to make their day that much better.

• What are the key roles and responsibilities in your role?

  I’m in charge of the overall guest experience at the venue. I make sure that everything is running smoothly, and I work closely with the staffing teams to make sure they’re on top of their jobs and that they have all the support they need.

• How did you get into tourism and your current role?

  I got into the tourism industry straight out of school. I started out as a food and beverage attendant and realised that I loved working in hospitality. From there, I worked my way up to a venue manager position.

• What’s your advice for someone considering a career in tourism?

  If you’re thinking of becoming a venue manager or getting into hospitality, know that it’s a fast-paced environment. If you love working with other people or want a job that offers something different every day, tourism is a career to consider.