Guest service attendant

Guest service attendants provide outstanding guest experiences from the point of reservation to departure by demonstrating commitment to service excellence and ensuring guest satisfaction. 

Day-to-day

• Greet guests
• Answer telephones and direct calls
• Anticipate guest needs
• Maintain guest privacy and confidentiality
• Pass on guest messages
• Manage online reservation booking system
• Sell rooms
• Coordinate luggage handling and storage
• Ensure staff can effectively handle reservations
• Process payments and generate invoices
• Inspect common areas and ensure guest rooms are presented at the highest standard