Guest service attendant - Queensland Industry Tourism Council

Guest service attendant

Guest service attendants provide outstanding guest experiences from the point of reservation to departure by demonstrating commitment to service excellence and ensuring guest satisfaction. 


  • Greet guests
  • Answer telephones and direct calls
  • Anticipate guest needs
  • Maintain guest privacy and confidentiality
  • Pass on guest messages
  • Manage online reservation booking system
  • Sell rooms
  • Coordinate luggage handling and storage
  • Ensure staff can effectively handle reservations
  • Process payments and generate invoices
  • Inspect common areas and ensure guest rooms are presented at the highest standard

Future demand

Future demand - moderate

How to become a Guest service attendant

Meet a Guest service attendant