Front office manager - Queensland Industry Tourism Council

Front office manager

Front office managers are responsible for the overall accountability of the day-to-day profitability, presentation, plans and operation of an accommodation provider.


  • Control expenses and maximise profits
  • Direct and oversee reservation, reception, room service and housekeeping activities
  • Liaise and create rapport with customers, sales and marketing contractors and maintenance, body corporate, department manager and supervisors and guest service agents
  • Oversee rosters and ensure wages are monitored and controlled
  • Ensure repairs and maintenance are organised and completed
  • Organise operations in accordance with the organisation’s policies and standards
  • Ensure compliance with government legislation
  • Lead by example in delivering exceptional levels of customer service and maintain the customer service culture
  • Monitor staff and their service delivery to guests
  • Handle complaints and online reviews to ensure issues are resolved promptly
  • Enable staff growth, development and learning throughout the premises and provide feedback where necessary

Future demand

Future demand - moderate

How to become a Front office manager

  • You usually need front office or hospitality experience to work as a front office manager. Formal qualifications might be useful but aren’t essential. Vocational Education and Training (VET) and university are both common study pathways.
  • You could complete a:
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