Front office manager - Queensland Industry Tourism Council
Front office manager
Front office manager
Front office managers are responsible for the overall accountability of the day-to-day profitability, presentation, plans and operation of an accommodation provider.
Day-to-day
- Control expenses and maximise profits
- Direct and oversee reservation, reception, room service and housekeeping activities
- Liaise and create rapport with customers, sales and marketing contractors and maintenance, body corporate, department manager and supervisors and guest service agents
- Oversee rosters and ensure wages are monitored and controlled
- Ensure repairs and maintenance are organised and completed
- Organise operations in accordance with the organisation’s policies and standards
- Ensure compliance with government legislation
- Lead by example in delivering exceptional levels of customer service and maintain the customer service culture
- Monitor staff and their service delivery to guests
- Handle complaints and online reviews to ensure issues are resolved promptly
- Enable staff growth, development and learning throughout the premises and provide feedback where necessary
Future demand
moderate
How to become a Front office manager
- You usually need front office or hospitality experience to work as a front office manager. Formal qualifications might be useful but aren’t essential. Vocational Education and Training (VET) and university are both common study pathways.
- You could complete a:
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