Customer service manager

Customer service managers plan, administer and review customer service and after-sales service, and maintain sound customer relations.

Day-to-day

• Develop and review policies, programs and procedures concerning customer relations and goods and services provided
• Provide feedback to team members
• Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased and modify or improve services provided
• Liaise with other organisational units, service agents and customers to identify and respond to customer expectations