Customer service manager - Queensland Industry Tourism Council

Customer service manager

Customer service managers plan, administer and review customer service and after-sales service, and maintain sound customer relations.


  • Develop and review policies, programs and procedures concerning customer relations and goods and services provided
  • Provide feedback to team members
  • Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased and modify or improve services provided
  • Liaise with other organisational units, service agents and customers to identify and respond to customer expectations

Future demand

Future demand - moderate

How to become a Customer service manager