Airline passenger officer - Queensland Industry Tourism Council

Airline passenger officer

Airline passenger officers work at the airport providing customer related services such as check-in and boarding procedures, providing information and directions, locating lost luggage, and assisting passengers who require special attention.


  • Issue and check tickets and travel documents, check-in passengers for their flight and allocate seats on the aircraft
  • Check baggage size and weight
  • Direct passengers to immigration and/or departure gates, and provide information about customs and immigration procedures
  • Assist with passenger enquiries and complaints
  • Attend to travelling airline staff and crew
  • Provide information about flight arrival and departure times and use the public address (PA) system to make announcements to arriving and departing passengers
  • Guide passengers to luggage areas and assist passengers with lost luggage
  • Help passengers requiring special assistance, such as VIPs, disabled and elderly passengers, parents with infants and unaccompanied minors
  • Ensure security measures are adhered to at all times

Future demand

Future demand - moderate

How to become an Airline passenger officer