Accommodation manager - Queensland Industry Tourism Council

Accommodation manager

Accommodation managers are responsible for the overall accountability for the day-to-day profitability, presentation, plans and operation of an accommodation provider.


  • Direct and oversee reservation, reception, room service and housekeeping activities
  • Control expenses and maximise profits
  • Liaise and create rapport with guests, sales and marketing, contractors and maintenance, body corporate, department managers and supervisors and guest service agents
  • Maintain knowledge about trends in the industry
  • Oversee rosters and ensure salaries are monitored and controlled
  • Ensure repairs and maintenance are organised and completed
  • Organise operations in accordance with the organisation’s policies and standards
  • Lead by example in delivering exceptional levels of customer service and maintain the customer service culture
  • Monitor staff and their service delivery to guests
  • Handle complaints and online reviews to ensure issues are resolved promptly
  • Enable staff growth, development and learning throughout the premises and provide feedback where necessary

Future demand

Future demand - moderate

How to become an Accommodation manager