Accommodation manager - Queensland Industry Tourism Council
Accommodation manager
Accommodation manager
Accommodation managers are responsible for the overall accountability for the day-to-day profitability, presentation, plans and operation of an accommodation provider.
Day-to-day
- Direct and oversee reservation, reception, room service and housekeeping activities
- Control expenses and maximise profits
- Liaise and create rapport with guests, sales and marketing, contractors and maintenance, body corporate, department managers and supervisors and guest service agents
- Maintain knowledge about trends in the industry
- Oversee rosters and ensure salaries are monitored and controlled
- Ensure repairs and maintenance are organised and completed
- Organise operations in accordance with the organisation’s policies and standards
- Lead by example in delivering exceptional levels of customer service and maintain the customer service culture
- Monitor staff and their service delivery to guests
- Handle complaints and online reviews to ensure issues are resolved promptly
- Enable staff growth, development and learning throughout the premises and provide feedback where necessary
Future demand
moderate
How to become an Accommodation manager
- You need experience in the tourism industry and proven ability to work as an accommodation manager. While formal qualifications aren’t essential, a university or Vocational Education and Training (VET) course may be useful.
- You could complete a:
- Find jobs and careers related to Accommodation manager on Work in Paradise.
Carl Taranto
Area general manager, Crystalbrook Vincent and Crystalbrook Byron
Carl Taranto
Area general manager, Crystalbrook Vincent and Crystalbrook Byron
I feel there is a certain type of value that comes from being able to work in an environment that provides people with an outlet or a break from everyday life. The comradery that can be built within the teams working towards this feat is powerful and rewarding. Not only has my hotel experience helped me grow as a person and a professional, but it has also literally taken me to exciting places and given me skills that will last a lifetime.
